Privacy Policy & POPIA
At Wild Bowl Co., we care as much about your personal information as we do about what goes into our bowls. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner in accordance with the Protection of Personal Information Act (POPIA).
1. What information do we collect?
To get our fresh meals to your doorstep, we need to collect a few details:
- Identity Information: Your name and surname.
- Contact Information: Your email address and phone number (so we can update you on your order).
- Delivery Information: Your physical address for our monthly delivery runs.
- Payment Information: We do not store your credit card details. All payments are processed securely through Yoco, our trusted payment partner.
2. Why do we need it?
We only collect information that is strictly necessary to:
- Process and fulfil your monthly batch orders.
- Communicate with you regarding delivery windows and collections.
- Send you occasional updates about Wild Bowl Co. (only if you’ve opted in!).
- Comply with legal and tax obligations (SARS).
3. Who do we share it with?
We aren’t in the business of selling data. We only share your details with essential partners who help us run our business:
- Delivery Partners: To ensure your dog’s food reaches the right house.
- Payment Gateways (Yoco): To process your transaction securely.
- Web Hosting (Afrihost): Our website is hosted on secure local servers.
4. How we keep your data safe
Your data is stored behind secure firewalls and encrypted connections (SSL). We limit access to your personal information to only those who “need to know” to get your order processed.
5. Your Rights
Under POPIA, you have the right to:
- Ask us what information we have about you.
- Ask us to update or correct your details.
- Ask us to delete your information (the “right to be forgotten”).
- Object to your data being used for marketing.
6. How to reach us
If you have any questions about how we handle your data, or if you’d like to exercise your rights, please contact our office:
- Name: Wildbowlco
- Email: info@wildbowlco.co.za
- Address: Hermanus/Overberg
