Refunds & Returns
Because all of our meals and top-ups are freshly prepared and perishable, we cannot accept returns once the product has left our kitchen.
We will offer a refund or replacement only if:
- The product was damaged during delivery
- The wrong product or quantity was delivered
- There is a quality issue (e.g., spoiled or improperly packaged)
Please report any issues within 24 hours of receiving your order, including a photo if possible. Once verified, refunds are processed to the original payment method, or a replacement can be delivered. Refunds are generally completed within 5 business days.
To ensure eligibility, customers must store products correctly (frozen until ready to use). Improper storage or leaving food at room temperature may void the refund/replacement.
We take pride in our products.If you have any concerns, reach out and we’ll work with you to make it right.
Health and safety
At Wild Bowl Co, we take pride in preparing fresh, high-quality meals for your dog. Because our food is raw and perishable, it is important to handle and feed it responsibly.
Please note:
- All meals should be kept frozen until ready to serve.
- Always wash hands, bowls, and surfaces after contact with raw food.
- Monitor your dog when introducing new meals, especially if they have a sensitive stomach or are new to a raw diet.
- If your dog has a medical condition, is on medication, or is under veterinary care, consult your veterinarian before introducing raw meals or supplements.
- By purchasing our products, you acknowledge that you are responsible for proper storage, handling, and feeding according to our guidelines.
We follow strict hygiene and food safety standards during preparation, but raw diets carry inherent risks. These guidelines help ensure your dog enjoys the full benefits safely.
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